Sidekick Health, LLC Return and Refund Policy

Last updated: July 29, 2026

We want you to be happy with what you ordered. This policy explains our satisfaction guarantee, how returns and refunds work, and how to reach us if something goes wrong with your order.

This policy applies to purchases made at glpsidekick.com. Sidekick Health, LLC ("Sidekick Health," "we," "us," or "our") ships to customers in the United States.

Our 30-Day Satisfaction Guarantee

If you don't love your coffee, we'll refund it. You have 30 days from the date your order is delivered to request a refund under this guarantee.

You do not need to return the product, and you do not need to keep it unopened. We know you can't tell whether you like a coffee without brewing it. Open the bag, drink it, and if it isn't for you, email us within 30 days of delivery and we'll refund your purchase.

To request a refund under the guarantee, email us at support@glpsidekick.com with your order number and let us know it wasn't right for you. We may ask a short question or two about what you didn't like, so we can improve the product, but a response is not required to receive your refund.

The satisfaction guarantee is limited to one refunded order per customer or household. It applies to the purchase price of the product. Original shipping charges, if any, are refunded as part of a guarantee claim.

Returns of Unopened Product

If your product is unopened and in its original packaging, you may also return it to us within 30 days of delivery for a refund. Email support@glpsidekick.com first to start the return — items sent back without contacting us first cannot be processed, because we won't be able to match the package to your order.

Once your return is approved, we'll send you a prepaid return shipping label along with instructions. Returns should be sent to:

Sidekick Health, LLC 215 Beaver Dr DuBois, PA 15801 United States

We cover return shipping on approved returns.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your item arrives damaged, appears defective, or is not what you ordered, contact us at support@glpsidekick.com within 30 days of delivery and include a photo of the item and the packaging if you can.

We will make it right — at your choice, we will send a replacement at no cost to you or issue a full refund. You will not be asked to return a damaged or defective item, and you will not be charged shipping on a replacement.

Because these are quality issues on our end rather than a change of mind, they do not count against the one-per-household limit on the satisfaction guarantee.

What We Cannot Refund

• Gift cards.
• Free or promotional items received at no charge.
• Requests made more than 30 days after delivery, except where a longer period is required by applicable law.
• Orders where we determine, in good faith, that the guarantee is being used abusively — for example, repeated refund claims across multiple accounts or addresses.

We do not restrict refunds on sale or discounted items. If you bought it at a discount, the guarantee still applies, and we will refund the amount you actually paid.

Refunds and Timing

Once we approve your refund, we will issue it to your original payment method. Refunds are processed within 5 business days of approval, and we'll email you when it goes out. Depending on your bank or card issuer, it can take an additional 5 to 10 business days for the money to appear on your statement.

If more than 15 business days have passed since we told you your refund was approved and you still don't see it, please contact us at support@glpsidekick.com and we will track it down.

If you paid with a payment method that is no longer valid, contact us and we will arrange an alternative.

Canceling or Changing an Order

We try to ship quickly, which means the window to change an order is short. If you need to cancel an order or correct a shipping address, email support@glpsidekick.com as soon as possible. We will accommodate the change if the order has not yet been handed to the carrier.

If your order has already shipped, we cannot cancel it, but the 30-day satisfaction guarantee above still applies once it arrives.

Lost or Undelivered Packages

If tracking shows your order as delivered but you did not receive it, contact us at support@glpsidekick.com within 14 days of the marked delivery date. We will work with the carrier and, where the package cannot be located, send a replacement or issue a refund.

If a package is returned to us as undeliverable because of an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. You may be responsible for reshipment costs in that situation.

Subscriptions and Recurring Orders

If we offer a subscription or recurring delivery option and you enroll in one, the following applies:

• We will tell you the price, the delivery frequency, and the renewal date before you enroll, and we will send you a reminder before each renewal charge.
• You may cancel at any time, through your account on our Site or by emailing support@glpsidekick.com. Cancellation is available by the same method you used to sign up, and we will not require a phone call or a retention conversation to process it.
• Cancellation takes effect for the next scheduled shipment, provided you cancel before that order is processed. If an order has already been processed, the 30-day satisfaction guarantee above applies to it.
• We will confirm your cancellation by email.

Exchanges

The fastest way to get a different flavor is to contact us at support@glpsidekick.com. In most cases we can simply ship you the flavor you wanted rather than putting you through a return and a second purchase.

Payment Disputes

If something has gone wrong with your order, please contact us before filing a chargeback with your bank. We are a small business and we would much rather fix the problem directly — it is faster for you and it costs us less. We answer email at support@glpsidekick.com and we will work with you in good faith.

Contact Us

For any question about a return, a refund, or an order:

Sidekick Health, LLC Email: support@glpsidekick.com

Returns address (please contact us before shipping anything back): 215 Beaver Dr DuBois, PA 15801 United States